Everything that governs your use of Portals lives here. These policies work together — the Terms of Service is the top-level agreement, the rest add detail for specific areas like the Marketplace, AI Lab, data handling, and creator payouts.
Core policies
Start here. These apply to everyone using Portals.
Terms of Service
The agreement between you and Portals that governs your use of the Services.
Privacy Policy
How we collect, use, share, and protect your personal information.
Cookie Policy
How we use cookies and similar technologies, and how to manage them.
Subprocessors
The third-party services that process personal information on behalf of Portals.
Acceptable Use Policy
What you can and cannot do on Portals — the enforcement rules.
Community Guidelines
The plain-language version of how we expect everyone to treat each other.
Commerce & creators
These apply to paying for things on Portals, and to creators who list or sell on the Marketplace.
Refund Policy
When Portals offers refunds on subscriptions, marketplace items, and AI credits.
Creator Agreement
The terms that apply when you sell on the Portals Marketplace.
Fee Schedule
Current marketplace fees, payout cadence, and pricing limits.
Portals Credits Terms
Preview — rules for Portals Credits and the upcoming User Marketplace.
Copyright / DMCA
How to report copyright infringement and file a counter notice.
Other
Questions?
Reach out at legal@theportal.to for general legal questions, privacy@theportal.to for privacy and data requests, or see our Contact page for the full list of inboxes.