1. Who this applies to
This Creator Agreement (the “Agreement”) applies to you if you list Creator Content for sale or distribution on Portals, or register a Coin-priced product in a game you publish on Portals. It is in addition to our Terms of Service, Privacy Policy, Acceptable Use Policy, and Refund Policy. If any of those conflict with this Agreement on a Creator-specific topic, this Agreement controls.
2. Eligibility
You may become a Creator if:
- You have a Portals Account in good standing and you are at least 18 years old (or the legal age of majority in your jurisdiction).
- You complete Stripe Connect onboarding, including identity and tax verification, and agree to the Stripe Connected Account Agreement and the Stripe Services Agreement.
- You are not located in a jurisdiction where we cannot lawfully make payouts.
3. Your content and the license to Portals
You keep ownership of the Creator Content you list. You grant Portals the same license described in Section 7 of our Terms of Service, plus an additional license to display, promote, and make your Creator Content available for purchase on the Marketplace and, after purchase, to distribute and deliver it to Buyers on your behalf.
4. What Buyers receive when they purchase
When a Buyer purchases Creator Content, you grant the Buyer a non-exclusive, worldwide, perpetual, non-transferable license to:
- Use the item in games, spaces, and experiences the Buyer creates on Portals.
- Use the item in games, spaces, and experiences the Buyer creates outside Portals, including for commercial use.
- Modify the item as reasonably necessary to integrate it into the Buyer’s work.
Unless you expressly grant broader rights in your listing, Buyers may not:
- Redistribute the raw item, or substantially similar versions of it, as a standalone asset.
- Resell the item, or include it in an asset pack or bundle, as the Buyer’s own.
- Remove creator attribution where your listing requires it.
You can offer broader rights through a custom license attached to your listing, but you cannot offer less than the minimum rights above.
5. Sales channels
Portals supports two sales channels with different economics:
- Creator Marketplace. USD-denominated, primary sales of Creator Content such as asset packs and creator items. Buyers pay in fiat through Stripe; Portals pays Creators in fiat through Stripe Connect. This Agreement and our Fee Schedule govern economics here.
- Coin-priced sales. Primary sales of approved Portals items and registered game products, including fixed consumable grants and permanent unlocks. Buyers pay with Coins through Portals checkout. Portals records the Coin movement, receipt, refund status, and any delivered entitlement or inventory change. This Agreement and our Portals Coins Terms govern these sales.
6. Pricing
Creator Marketplace (USD)
You set the price of your listings within the minimum and maximum limits published in our Fee Schedule. Prices are shown to Buyers in their local currency where we offer that, with conversion handled by Stripe. You are responsible for choosing a price consistent with applicable law.
Coin-priced items and game products
You set whole-Coin prices within the limits published in the Portals Coins Terms. Registered game products must cost from 10 through 5,400 Coins. You may not use an arbitrary-amount charge, tip, donation, or another flow that bypasses the registered product and Portals confirmation screen.
Each listing must accurately describe what the Buyer receives, whether it is consumable or permanent, the quantity granted, and its per-player purchase limit. Coin-priced products may not be paid random rewards, loot boxes, prize-entry fees, subscriptions, gifts, tradable items, or promises of value outside Portals unless Portals expressly approves the category in writing.
7. Platform fees and payouts
Fee Schedule
Portals takes a platform fee on each Marketplace sale. The remaining balance is your Creator Earnings. Fees are disclosed in our Fee Schedule and in the Creator dashboard at the time you list an item or complete a sale. We may change fees with at least 30 days’ notice; the change applies to sales made after the change takes effect. The Fee Schedule covers both Creator Marketplace sales in USD and Coin-priced sales.
The platform fee covers Portals’ costs for hosting, delivery, discovery, fraud prevention, and customer support, and it does not include payment-processing fees, which are deducted separately by Stripe on the Creator Marketplace.
Creator Marketplace payouts (fiat)
Creator Earnings from the Creator Marketplace are paid out in fiat through Stripe Connect to the payout method you set up during onboarding, subject to the payout cadence and minimum balance published in the Fee Schedule.
Payouts may be delayed if Stripe flags a transaction for review, if we need to investigate a dispute, or if additional verification is required.
Coin earnings
For a primary Coin-priced sale, Portals credits the full Coin price to your Creator Coin balance and currently charges a 0 Coin platform fee. Coin earnings remain an in-platform balance and are subject to refunds, reversals, fraud controls, and corrections under the Portals Coins Terms.
Holds and reserves
We may hold a reserve against anticipated refunds, chargebacks, or rule-violation liabilities. If Stripe imposes a reserve on the Connected Account, that reserve follows Stripe’s terms.
8. Taxes
You are responsible for determining, collecting, reporting, and paying any taxes that apply to your Marketplace sales, including income tax, VAT, GST, and sales and use tax. We may collect and pay over indirect taxes (such as VAT, GST, or U.S. sales tax) where required by law and as described in our tax documentation.
Stripe collects tax identification information (for example, Form W-9 or W-8BEN) as part of Connected Account onboarding. Portals and Stripe may issue tax forms (for example, Form 1099-K in the U.S.) where legally required.
9. Refunds and chargebacks
Refunds and chargebacks are handled as described in the Refund Policy. Where we issue a refund on one of your USD sales, the refunded amount (including the Portals platform fee we originally collected, where permitted) is deducted from your Creator Earnings or future payouts. When a Coin-priced sale is fully reversed, the exact Coin amount credited for that receipt is removed from your Creator Coin balance or recorded as an amount you owe if the balance is insufficient.
You are responsible for chargebacks on your sales. If a chargeback is decided in the Buyer’s favor, we deduct the chargeback amount and any related fees from your Creator Earnings or future payouts.
10. Your representations and warranties
You represent and warrant that:
- You own or have all necessary rights, licenses, and permissions to list and sell the Creator Content, including rights to any third-party assets incorporated in it.
- Your Creator Content does not infringe the intellectual-property, privacy, publicity, or other rights of any person or entity.
- Your Creator Content complies with these policies and with applicable law.
- Your listing descriptions, screenshots, and metadata are accurate and not misleading.
- The information you provide to Stripe during Connected Account onboarding is accurate, and you will keep it current.
11. Removal of listings
We may remove, disable, or restrict your listings, delay or withhold payouts, or suspend your Creator status if we reasonably believe you have violated this Agreement, our Acceptable Use Policy, or the law, or if required by a payment network, our banking partners, or a legal authority.
12. Indemnification by Creator
You agree to defend, indemnify, and hold harmless Portals and our affiliates, officers, directors, employees, and agents from any claim, damage, liability, loss, or expense (including reasonable attorneys’ fees) arising from (a) your Creator Content, (b) your listings, descriptions, or promotional materials, (c) your breach of this Agreement or any representation or warranty, or (d) your violation of applicable law or any third-party right.
13. Term and termination
This Agreement applies from the time you first list Creator Content until you stop offering Creator Content and all payout obligations have been settled. Either party may terminate this Agreement on written notice (including email). On termination we stop new sales of your Creator Content, but licenses previously granted to Buyers remain in effect.
14. General
The General, Disputes, and Governing law sections of our Terms of Service apply to this Agreement.