portals legal

Creator Agreement

Last updated: April 17, 2026

On this page1. Who this applies to

1. Who this applies to

This Creator Agreement (the “Agreement”) applies to you if you list Creator Content for sale, tip, or distribution on the Portals Marketplace. It is in addition to our Terms of Service, Privacy Policy, Acceptable Use Policy, and Refund Policy. If any of those conflict with this Agreement on a Creator-specific topic, this Agreement controls.

2. Eligibility

You may become a Creator if:

  • You have a Portals Account in good standing and you are at least 18 years old (or the legal age of majority in your jurisdiction).
  • You complete Stripe Connect onboarding, including identity and tax verification, and agree to the Stripe Connected Account Agreement and the Stripe Services Agreement.
  • You are not located in a jurisdiction where we cannot lawfully make payouts.

3. Your content and the license to Portals

You keep ownership of the Creator Content you list. You grant Portals the same license described in Section 7 of our Terms of Service, plus an additional license to display, promote, and make your Creator Content available for purchase on the Marketplace and, after purchase, to distribute and deliver it to Buyers on your behalf.

4. What Buyers receive when they purchase

When a Buyer purchases Creator Content, you grant the Buyer a non-exclusive, worldwide, perpetual, non-transferable license to:

  • Use the item in games, spaces, and experiences the Buyer creates on Portals.
  • Use the item in games, spaces, and experiences the Buyer creates outside Portals, including for commercial use.
  • Modify the item as reasonably necessary to integrate it into the Buyer’s work.

Unless you expressly grant broader rights in your listing, Buyers may not:

  • Redistribute the raw item, or substantially similar versions of it, as a standalone asset.
  • Resell the item, or include it in an asset pack or bundle, as the Buyer’s own.
  • Remove creator attribution where your listing requires it.

You can offer broader rights through a custom license attached to your listing, but you cannot offer less than the minimum rights above.

5. The two Marketplaces

Portals operates (or plans to operate) two separate marketplaces, with different economics:

  • Creator Marketplace. USD-denominated, primary sales of Creator Content such as asset packs and creator items. Buyers pay in fiat through Stripe; Portals pays Creators in fiat through Stripe Connect. This Agreement and our Fee Schedule govern economics here.
  • User Marketplace (Portals Credits). A separate marketplace for items such as wearables and collectibles, priced in Portals Credits — a closed-loop, non-transferable utility balance. Creators earn Credits and, if eligible, convert Credits to fiat at our published conversion rate. The User Marketplace is governed by this Agreement together with our Portals Credits Terms, which take precedence on any credit-specific topic.
If you only list Creator Content in the Creator Marketplace, only the fiat provisions of this Agreement apply to you. The Credits Terms do not take effect until the User Marketplace launches and you opt into it.

6. Pricing

Creator Marketplace (USD)

You set the price of your listings within the minimum and maximum limits published in our Fee Schedule. Prices are shown to Buyers in their local currency where we offer that, with conversion handled by Stripe. You are responsible for choosing a price consistent with applicable law.

User Marketplace (Portals Credits)

You set prices in Portals Credits within the limits published in the Portals Credits Terms. Credits do not have a fixed fiat value; see the Credits Terms for the current conversion rate and rules.

7. Platform fees and payouts

Fee Schedule

Portals takes a platform fee on each Marketplace sale. The remaining balance is your Creator Earnings. Fees are disclosed in our Fee Schedule and in the Creator dashboard at the time you list an item or complete a sale. We may change fees with at least 30 days’ notice; the change applies to sales made after the change takes effect. The Fee Schedule covers both the Creator Marketplace (USD) and, once launched, the User Marketplace (Portals Credits).

The platform fee covers Portals’ costs for hosting, delivery, discovery, fraud prevention, and customer support, and it does not include payment-processing fees, which are deducted separately by Stripe on the Creator Marketplace.

Creator Marketplace payouts (fiat)

Creator Earnings from the Creator Marketplace are paid out in fiat through Stripe Connect to the payout method you set up during onboarding, subject to the payout cadence and minimum balance published in the Fee Schedule.

Payouts may be delayed if Stripe flags a transaction for review, if we need to investigate a dispute, or if additional verification is required.

User Marketplace earnings and conversion (Credits)

Credits you earn from the User Marketplace are held as a balance on your Portals Account. Eligible Creators may convert Credits to fiat at Portals’ then-current conversion rate, subject to the verification, payout threshold, cadence, and anti-fraud rules set out in the Portals Credits Terms. The conversion rate is published, is not guaranteed, and may change.

Holds and reserves

We may hold a reserve against anticipated refunds, chargebacks, or rule-violation liabilities. If Stripe imposes a reserve on the Connected Account, that reserve follows Stripe’s terms.

8. Taxes

You are responsible for determining, collecting, reporting, and paying any taxes that apply to your Marketplace sales, including income tax, VAT, GST, and sales and use tax. We may collect and pay over indirect taxes (such as VAT, GST, or U.S. sales tax) where required by law and as described in our tax documentation.

Stripe collects tax identification information (for example, Form W-9 or W-8BEN) as part of Connected Account onboarding. Portals and Stripe may issue tax forms (for example, Form 1099-K in the U.S.) where legally required.

9. Refunds and chargebacks

Refunds and chargebacks are handled as described in the Refund Policy. Where we issue a refund on one of your sales, the refunded amount (including the Portals platform fee we originally collected, where permitted) is deducted from your Creator Earnings or future payouts.

You are responsible for chargebacks on your sales. If a chargeback is decided in the Buyer’s favor, we deduct the chargeback amount and any related fees from your Creator Earnings or future payouts.

10. Your representations and warranties

You represent and warrant that:

  • You own or have all necessary rights, licenses, and permissions to list and sell the Creator Content, including rights to any third-party assets incorporated in it.
  • Your Creator Content does not infringe the intellectual-property, privacy, publicity, or other rights of any person or entity.
  • Your Creator Content complies with these policies and with applicable law.
  • Your listing descriptions, screenshots, and metadata are accurate and not misleading.
  • The information you provide to Stripe during Connected Account onboarding is accurate, and you will keep it current.

11. Removal of listings

We may remove, disable, or restrict your listings, delay or withhold payouts, or suspend your Creator status if we reasonably believe you have violated this Agreement, our Acceptable Use Policy, or the law, or if required by a payment network, our banking partners, or a legal authority.

12. Indemnification by Creator

You agree to defend, indemnify, and hold harmless Portals and our affiliates, officers, directors, employees, and agents from any claim, damage, liability, loss, or expense (including reasonable attorneys’ fees) arising from (a) your Creator Content, (b) your listings, descriptions, or promotional materials, (c) your breach of this Agreement or any representation or warranty, or (d) your violation of applicable law or any third-party right.

13. Term and termination

This Agreement applies from the time you first list Creator Content until you stop offering Creator Content and all payout obligations have been settled. Either party may terminate this Agreement on written notice (including email). On termination we stop new sales of your Creator Content, but licenses previously granted to Buyers remain in effect.

14. General

The General, Disputes, and Governing law sections of our Terms of Service apply to this Agreement.