Portals Credits Terms

Portals Credits (the “Credits”) are a prepaid, closed-loop, non-transferable utility balance on your Portals Account. Credits can be used to acquire items in the User Marketplace and can be earned by Creators from User Marketplace sales, subject to these Credits Terms and the Creator Agreement.

• Credits are not money, legal tender, a stored-value payment instrument, e-money, a security, or a cryptocurrency.
• Credits have no fixed fiat value. Any fiat conversion is offered only to eligible Creators at Portals’ then-current conversion rate, which is published, may change, and is not guaranteed.
• Credits are a limited license to use a feature of the Services. They remain Portals’ property and may be revoked in line with these Credits Terms or our Terms of Service.

You may purchase Credits through the Services using the payment methods and pack sizes shown at checkout. Current pack sizes and USD prices are published in the Fee Schedule. Credit purchases are processed by Stripe and are subject to its terms.

Credits do not expire on the user side. If applicable law in your jurisdiction requires an expiration disclosure or prohibits expiration, that law controls.

Credits can be spent in the User Marketplace on items priced in Credits. Items acquired with Credits are licensed to you under the terms described in the Marketplace section of our Terms of Service and, where applicable, in the Creator’s listing.

Credits are non-transferable. You may not send, gift, sell, trade, pool, or otherwise transfer Credits to another User. The only movements of Credits permitted are (a) purchases of Credits from Portals, (b) spending Credits in the User Marketplace, (c) earning Credits as a Creator from User Marketplace sales, and (d) Creator conversion of Credits to fiat through Portals’ conversion program.

Credits purchased by a user are non-refundable to cash except where required by applicable consumer law (for example, the EU/UK right of withdrawal on certain digital-service purchases; see our Refund Policy). Portals does not operate a general user-side cash-out program.

When a Buyer acquires a Creator’s item in the User Marketplace using Credits, the Creator receives Credits to their Creator balance, less the platform fee published in the Fee Schedule. Creator Credits are subject to the same anti-fraud holds and reserves described in the Creator Agreement.

Buying Credits is a prepaid purchase and is not itself a taxable event for the buyer. Creator earnings in Credits may be taxable at the time of conversion to fiat, at the fiat amount received, depending on your jurisdiction. You are responsible for your taxes. Portals and Stripe may issue tax forms (for example, Form 1099-K in the U.S.) when legally required.

Portals may freeze, adjust, or reverse Credit balances and fiat payouts if we reasonably believe they are the product of fraud, chargebacks, hacked Accounts, circumvention of these Credits Terms, or other rule violations. We will give notice where we reasonably can.

We may change these Credits Terms, the conversion rate, pack sizes, fees, and eligibility criteria with at least 30 days’ notice. Material changes that would reduce the conversion rate or increase fees take effect after the notice period. Changes to eligibility or anti-fraud rules may take effect immediately where needed to protect the Services or comply with law.

If Portals discontinues the Credits program or the User Marketplace, we will give reasonable advance notice and publish a wind-down plan. The plan will describe how remaining user Credit balances are handled (for example, continued in-platform use for a period, or a one-time cash-out for verified Creators at the then-current conversion rate).

On termination of your Account for cause, unspent Credits may be forfeited in line with these Credits Terms and our Terms of Service.