Terms of Service

The Services are not directed to children under 13. You must be at least 13 years old to create an Account. If you are between 13 and the age of majority in your jurisdiction, you may only use the Services with the involvement of a parent or legal guardian who agrees to these Terms on your behalf. We do not knowingly collect personal information from children under 13, and if we learn we have, we will delete it.

You agree to provide accurate information, keep your login credentials confidential, and promptly notify us at security@theportal.to of any unauthorized use. You are responsible for activity that occurs under your Account.

The Services are offered globally. You are responsible for complying with the laws of your jurisdiction. You may not use the Services if you are located in, or a resident of, a jurisdiction subject to comprehensive U.S. sanctions, or if you are on any U.S. government restricted-party list.

Portals offers free access and paid subscription plans. Current plan features and prices are shown at checkout and on our pricing pages. Prices exclude taxes unless stated otherwise, and you are responsible for any applicable taxes.

Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as you select) through our payment processor, Stripe. Your subscription renews automatically at the end of each billing period at the then-current price, and we will charge the payment method on file, unless you cancel before the renewal date.

You may cancel at any time from your Account settings. Cancellation takes effect at the end of your current billing period; you keep access to paid features until then. Except as described in our Refund Policy, fees are non-refundable.

If you are a consumer in the EU, EEA, or UK, you have a 14-day right of withdrawal on certain purchases. By starting paid access immediately at checkout, you agree that the service begins before the withdrawal period ends and that you lose the withdrawal right once the service has been fully performed. See our Refund Policy.

We may change subscription prices with at least 30 days’ notice. If you do not accept the new price, you may cancel before it takes effect.

When you acquire a Creator Content item, you receive a non-exclusive, worldwide, perpetual, non-transferable license to use that item in the following ways:

• Use the item in games, spaces, and experiences you create on Portals.
• Use the item in games, spaces, and experiences you create outside Portals, including commercially.
• Modify the item as reasonably necessary to integrate it into your work.

Except with the Creator’s separate written permission, you may not:

• Redistribute the raw item, or substantially similar versions of it, as a standalone asset.
• Resell the item, or include it in an asset pack or bundle, as your own.
• Remove creator attribution where attribution is required by the listing.
• Use the item in content that violates our Acceptable Use Policy.

The defaults above apply unless a Creator’s listing expressly grants broader or narrower rights, in which case the listing controls.

If you list Creator Content, our separate Creator Agreement also applies. In summary, you must own or have all necessary rights to the content you list, you grant Buyers the license described above, and you are responsible for your taxes and any chargebacks on your sales.

Portals takes a platform fee on Marketplace sales. Current fees, payout cadence, and minimums are published in our Fee Schedule. Fees may change with at least 30 days’ notice, and the change applies only to sales made after the change takes effect. Creator-specific rules (including Credits conversion) are in the Creator Agreement and Portals Credits Terms.

Digital items are generally non-refundable once delivered. See our Refund Policy for the full rules, including exceptions for broken, misrepresented, or platform-error transactions.

You retain ownership of the User Content you create and upload. To operate, promote, and improve the Services, you grant Portals a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to host, store, reproduce, modify (for formatting and display), publicly display, publicly perform, communicate, and distribute your User Content in connection with operating and marketing the Services. This license ends when you remove your User Content or close your Account, except that (a) we may retain copies in backups for a reasonable period, and (b) copies shared, purchased, or downloaded by others remain with them under the rights they were given.

Portals may feature your User Content — for example, screenshots, recordings, or thumbnails — in marketing materials and in promotional placements on and off the Services. If you do not want specific User Content used for marketing, contact support@theportal.to and we will honor reasonable requests.

Portals does not use your User Content to train general-purpose AI models. This is different from AI Outputs, which are covered in the next section.

You represent and warrant that you own or have all necessary rights to your User Content; that it does not infringe anyone’s rights; and that it complies with these Terms and our Acceptable Use Policy.

We may remove User Content that we believe, in our reasonable judgment, violates these Terms, the law, or the rights of others. See our DMCA Policy for copyright complaints.

The AI Lab lets you generate images, 3D models, audio, and other assets by sending prompts and inputs to Portals, which routes them to third-party AI providers and returns the results to you. Providers we currently use include Replicate, Google Cloud (for Imagen), Anthropic, Tripo, and ElevenLabs. We may add, replace, or remove providers over time. The specific provider used depends on the feature you invoke.

As between you and Portals, Portals owns all AI Outputs generated through the AI Lab. To the extent copyright or other intellectual-property rights attach to an AI Output, Portals owns them.

Portals grants you a worldwide, perpetual, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, display, distribute, and commercialize AI Outputs you generate, including:

• In games, spaces, and products you create on Portals.
• In games, spaces, and products you create outside Portals.
• Resale, licensing, or other commercial use.

This license is subject to your compliance with these Terms and the Acceptable Use Policy, and to any third-party AI provider’s usage restrictions that we disclose.

You agree that Portals may use prompts you submit to the AI Lab and AI Outputs generated by the AI Lab to improve, train, and develop AI systems and features for the Services. This section does not apply to the User Content covered by Section 7.

AI Outputs may be inaccurate, offensive, or similar to outputs produced for other users. Do not rely on AI Outputs for professional, legal, medical, or safety-critical decisions. You are responsible for reviewing AI Outputs before using them.

The Services, including our software, designs, logos, and the “Portals” name, are owned by Portals or our licensors and are protected by intellectual-property laws. These Terms do not grant you any right to use our trademarks or branding, except as set out in our brand guidelines.

If you send us feedback or suggestions about the Services, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose, without obligation to you.

You may stop using the Services and close your Account at any time from your Account settings. Closing your Account does not entitle you to a refund except as described in the Refund Policy.

We may suspend or terminate your Account, or restrict your use of the Services, if we reasonably believe you have violated these Terms, our policies, or applicable law, or to protect the Services, our Users, or third parties. We will give notice when we reasonably can, except where we believe immediate action is needed.

On termination, your right to use the Services ends. Sections that by their nature should survive termination — including the license you granted in Section 7, Sections 10 through 17, and any accrued payment obligations — survive.

Before starting arbitration, you and Portals agree to try in good faith to resolve any dispute by contacting legal@theportal.to. If we cannot resolve the dispute within 60 days, either party may proceed to arbitration.

Any dispute arising from or relating to these Terms or the Services will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration will take place in Wilmington, Delaware, unless the parties agree otherwise or the arbitrator determines a different location is more appropriate given the parties’ locations. Judgment on the award may be entered in any court of competent jurisdiction.

You and Portals agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, collective, representative, or private-attorney-general proceeding. You and Portals waive the right to a jury trial.

Either party may (a) bring an individual claim in small-claims court for disputes within that court’s jurisdiction, and (b) seek injunctive or equitable relief in court to protect intellectual-property rights.

You may opt out of the arbitration agreement and class-action waiver by sending written notice to legal@theportal.to within 30 days of first accepting these Terms, including your name, Account email, and a clear statement that you opt out of arbitration.

These Terms, together with the Privacy Policy and any other policies referenced here, are the entire agreement between you and Portals regarding the Services and supersede any prior agreements.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Portals.

You agree to comply with U.S. and other applicable export controls and sanctions laws in your use of the Services.